Shocking! You Won’t Believe This About Clickbait…

 Clickbait is a very prominent tactic used in lots of aspects of our lives. It can be very beneficial to businesses but can it be used within email marketing?

Nowadays the use of clickbait dominates our social media networks and web pages. It’s one of those things Marketers hate to love because it’s annoying, but it works.

So what is clickbait?

It’s predominantly an Internet based fad consisting of content with the main purpose to attract attention and encourage visitors to click on a link to a particular web page. Sounds good right? Clickbait may work on Facebook, YouTube and other social networks but Marketers should avoid using it within email marketing, no matter how tempting it may be.

Return Path conducted a study that looked into email marketing subject lines. Results were pretty interesting and showed that clickbait subject lines such as ‘You won’t believe this shocking secret…’ were among the least effective of the 10 subject lines they examined. Using words such as ‘Secret of’ resulted in a 8.69% decrease in read rates compared to emails sent with similar content and different subject lines. Be careful when using the following phrases in subject lines:

Shocking

Won’t believe

Get rid of

What you need to know

Secrets of

This doesn’t mean to say you can’t include snappy and clever subject lines, it just means you need to put a little bit more thought into them. The study also found language that promoted a sense of urgency resulted the best e.g. ‘still time’ which performed an amazing 15.54% better than average! Some other urgency-based language could include:

Last chance

Expiring soon

Today only

Ends today

Still time

Limited time

In conclusion, subject lines are a powerful part of emails and email marketing. You want to gain the attention of readers and encourage them to read your email but it’s better to do this using clever subject lines rather than clickbait. Take a look at some of our other tips for optimising subject lines to increase open rates here.


Read the full Return Path report here.


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The Future of Messenger Marketing: What It Is, Where It’s Going, & Why The Future Is So Very Bright For Businesses

Find out what’s coming and how businesses are already deploying Messenger Marketing strategies to grow relationships with customers in this post.

If there’s one thing all business owners can agree on, it’s that you have to approach your customers in the places where they’re already hanging out.

If your customers are sports-loving guys who watch ESPN and the NFL Channel, you wouldn’t advertise to them on HGTV and Lifetime, would you?

Of course not.

You’d put your ads on sports networks where your target market will see them.

And that, in a nutshell, is why Messenger Marketing is set to become the world’s single biggest marketing channel in the next 5-7 years.

Messenger Marketing – noun – the act of leveraging mobile, chat platforms to facilitate conversations and commerce with prospects and customers.

There’s no denying the fact that we’re moving away from emails, SMS and phone calls. More and more we’re using mobile-friendly messenger apps like Facebook Messenger, iMessage, and WhatsApp to keep in touch with friends, family, and even businesses.

It’s the quickest, easiest, and most convenient way to reach someone.

Is it any wonder, then, why Facebook Messenger Marketing is the most exciting new marketing channel to come by in a long, long time?

Just look how quickly messaging apps surpassed social networks in monthly active users:

Source: https://blog.bufferapp.com/messaging-apps

The steepness of that curve should tell you something: messaging apps have a naturally huge appeal. They’re too easy and intuitive not to use.

So, what’s to come? In the next 1,700 words, I’m going to give you a glimpse into the future of Messenger Marketing and apps, along with a few hints about some of the sophisticated new tools we have in the pipeline for ManyChat.

Before we jump to the future of Messenger Marketing, let’s talk about what it is and why it’s so important for your business to start using it to connect with your customers.

What Is Messenger Marketing?

Messenger marketing is a new and increasingly popular way to communicate with prospects, leads, and customers.

As a marketing channel it boasts better engagement than any other channel out there, including…

• Email
• Direct mail
• Social media
• Push notifications
• Skywriting

…you name it.

So what does that mean? Very simply, it means when you send your customers a message on Facebook Messenger, more people will open, read, and interact with your messages.

And those messages can either be live (say, a real-time conversation between a customer service rep and a customer), or they can be automated using a chatbot (much like an email autoresponder series). But unlike email, which has come to feel like work for most people, Facebook messages are quick & easy to respond to.

As a result, they get sky-high open and click-through rates.

If it sounds a little bit like SMS marketing, you’re on the right track.

However, with Messenger Marketing, you can do a lot of things you can’t with SMS, like sending beautiful messages that come complete with clickable call-to-action (CTA) buttons, GIFs, galleries, and more.

Basically, Messenger Marketing combines the instant delivery & attention of SMS with the attractiveness and automation power of email. Messenger also feels more personal than email, but less invasive than SMS—striking the perfect balance for businesses looking to communicate with customers.

And thanks to more and more integrations (such as our new integration with Zapier), you can now easily and automatically add Messenger contacts to your email list, register them for a webinar, and much more.

What Can You Do With Messenger Marketing?

The beauty of Messenger Marketing is that you can still do all the stuff you’re used to doing in your marketing efforts…

…it just makes everything easier and more effective.

When someone sends you a message they’ll be automatically added to your ManyChat subscriber list. From there you can add them to your email list and continue to follow up with them via email.

You can send them content, sell them products, ask for feedback, and more—all within the native messenger app.

The ability to add clickable call-to-action buttons in messenger gives you the freedom to customize messenger marketing for any business.

For example, look how easy it is to register someone for a webinar:

Depending on which link you click, Derek’s chatbot can automatically register you for the webinar, give you the details on how to attend, or offer to send you the recording.

You can also use ManyChat to segment your visitors and find out what their interests are, so that you can present them with relevant and personalized product recommendations:

Or, simply use a chatbot to deliver deliver white papers and other lead-nurturing content:

Cutting-edge ecommerce companies are using messenger marketing to send transactional messages (whether on desktop or mobile) — sending purchase confirmations, letting people know when their product has shipped, and so on.

Look how Code&Quill, a brand that creates specialty notebooks for creatives sends all the information their customers need about their orders:

Of course, you’re already able to do all of this through email. But email feels cold and impersonal, and even the best email marketing departments in the world still get open rates under 30%.

In contrast, Facebook messages provide your customers with the personal, one-on-one interactions they want, with open rates currently hovering around 85%. And if they have a question, all they have to do is reply to your message—and someone from your company will be able to respond instantly.

And that’s what’s so great about Facebook Messenger Marketing. It gives you all the automation you could want, but in a way that’s also private and personal. As a result it provides less friction for the end user, helping you to develop a deeper relationship with your customers.

(RELATED READING: How to Build a Simple Facebook Messenger Bot with ManyChat)

It was that goal—less friction for the end user, helping businesses to develop a deeper relationship with their customers—that drove us as we built ManyChat; the platform can already accomplish those things. But in the near future you’re going to see companies doing even more remarkable things with Messenger Marketing.

The best is yet to come.

And for a glimpse into what the future might hold, let’s take a quick trip across the world—where the future is now for messaging apps.

The Meteoric Rise of Messengers: The China Case Study

I’ve said before that in the next 5-7 years, Messenger Marketing is going to capture 80% of all B2C communication.

It’s going to replace email, websites, phone calls, and SMS as the primary way businesses communicate with customers. It’s not going to be “just another channel.”

It’s going to be THE channel.

And if you’re skeptical about any of this, look no further than China—where this exact thing has already happened.

In China, over 900 million people use WeChat each month, making it the most widely used app in the country. It’s the dominant way people communicate, pushing SMS and email to the sidelines—even at work, where many employees use WeChat for business communications (instead of email). The app allows for free video calls, easy sharing of large files, and instant group chats. Instead of exchanging business cards, you simply use WeChat to scan someone’s QR code and snag their contact information.

It’s done more than that, though.

In many cases WeChat has actually replaced websites altogether. Many bloggers in China have turned to WeChat as their primary channel for distributing content, generating massive readership without ever even posting to a traditional blog.

Did I mention it’s also a revenue monster—largely replacing cash and credit cards? WeChat Pay is everywhere in China: you can use it to pay for purchases at physical and online stores, request taxis, order movie tickets, and even buy a drink from a vending machine.

According to the 2017 WeChat User Report, 87-94% of users in China pay for offline purchases using WeChat…compared to 38-51% using cash and 29-36% using debit/credit cards:

Source: https://chinachannel.co/1017-wechat-report-users/

Statistics like this are really cool because they give a glimpse of what’s possible, of what’s coming, in the rest of the world. And when you combine that with all the capabilities of Facebook…all the rich data and targeting options hiding in our profiles…

You can see why the future of Messenger Marketing is so exciting.

The Future of Messenger Marketing

Imagine you’ve just spent a night at a hotel.

After you check out the next morning, you look at your phone and notice a notification from Facebook Messenger. You check it, and see that the hotel has sent you an automated message asking, on a 1-5 scale, how your stay was.

If you respond with a 1-3, the chatbot automatically asks you if anything was wrong and what they can do to improve. If you respond by telling them about the cockroaches you found under the bed, a customer service rep immediately replies to your message and credits you with a free stay.

If you respond with a 4 or 5, the chatbot automatically thanks you and gives you a link to leave a review online. They also tell you that, in the future, you can book a room by simply sending them a message with the date and type of room you want.

Doesn’t that sound quicker, easier, and more convenient for everyone involved? (Especially compared to the nightmare of opening graphic-heavy emails and navigating a poorly designed website on your phone?) And of course, the hotel chain will be able to store the data from this conversation in a central system and use it to provide better service in the future.

In short, scenarios like this are what the future holds for Messenger Marketing.

You’ll be able to set up chatbots that automatically send a message based on the last interaction the person had with your company—whether it was watching a video, making a purchase, viewing a certain product page on your website…you name it.

When someone needs to contact you, they won’t go to your website. Instead they’ll send you a Facebook message. Messenger will become your single point of interaction with customers—the one place where they can easily reach you anytime they have a question, need help, or simply want to make a purchase (which they will also be able to do directly through Messenger).

Powerful New Features Coming to ManyChat

I can’t give too many specifics just yet…but let’s just say we have a LOT of really exciting new tools and features coming out for ManyChat.

First up is an all-new way to create your Facebook Messenger experiences with a versatile and easy-to-use builder that will help you visualize the setup of the logic and sequence behind your chatbots. Built into this new tool will come a suite of intuitive analytics that will simplify the process of optimizing your Facebook Messenger campaigns.

We’re also working on more sophisticated and robust ecommerce systems that will help online retailers to generate more sales while providing better customer service through Facebook Messenger.

Better live chat capabilities are on the way, as are a whole host of triggers and automations to help you maximize sales & revenue while providing a seamless user experience for your customers.

Stay tuned for more news on these coming features as we roll them out in the coming months!

Want to Grow Your Business With Messenger Marketing?

Make no mistake: Facebook Messenger Marketing is going to be a huge marketing channel for everyone—consultants, ecommerce companies, brick & mortar stores, public figures and celebrities, event organizers, and more—for the foreseeable future.

Everyone can benefit from integrating Facebook Messenger into their marketing strategy. And given how fast Messenger Marketing is growing, the sooner the better.

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What is the Internet of Things? (And Why You Should Care -- A Lot)

I've said it before, and I've said it again: I'm endlessly fascinated by how much we, as humans, have adapted to emerging technologies.
A few weeks ago, when I covered the Samsung Developer Conference, I had the following thought:

"Think about some of the pieces of technology or up-and-coming topics that, maybe five years ago, we thought had nothing to do with us. Those of us who ignored them quickly fell behind the curve."

The internet of things is one such topic. It's still emerging. Some consumers are still learning how to adapt to it. But it won't stay that way for long.

If I'm being completely honest, the only reason why I give so much thought to the internet of things is that I write about tech. I don't have a smart home, and I don't develop technology or applications that pertain to connected devices.

Click here to learn about using social media in every stage of the funnel.

Now, as a marketer -- I care.

But why do I care? And why should you? And what, once and for all, is the internet of things?

Relax. Today, I'm going to answer all of that.

What Is the Internet of Things?

 The internet of things (IoT) is the technology that allows objects -- like home appliances and fixtures, cars, or devices -- to send and receive data via the internet.
For me, it helps to visualize it. When I think of the word "internet," for example, I think of a giant center of content, resources, and cute dog photos -- and the people who can share and obtain this information, all while communicating with each other, via a massive network that keeps us connected.
When it comes to the IoT, then, imagine adding inanimate objects to the situation, exchanging information and communicating with each other (and their end users) via the internet. It allows these objects to execute different commands and actions, making them "smart" or "connected."
For that reason, IoT typically has to be comprised of devices with power -- things that can be turned on or off, like lights or a refrigerator. But that's not always the case, which we'll get into later.
And that's just on the household level. On a much larger scale, IoT is used to connect and power entire transportation or manufacturing systems. It's referred to many as an "ecosystem," in that it's essentially an interconnected community of interacting people and objects, and the environments in which they operate.
This diagram represents it in a pretty simple, comprehensive way:

Source: i-SCOOP

Note the cloud in the center of the diagram. It's easy to confuse the cloud -- a system of digital data storage that runs on the internet, versus a hard drive -- with IoT. And while they work well together, they're not the same thing. As Business Insider puts it, "The IoT generates massive amounts of data, and cloud computing provides a pathway for that data to travel to its destination."

Which is really cool, and all -- but how does it apply to your day-to-day work?

As it turns out, IoT might have more to do with you than you think, beyond the ability to control your coffee maker remotely. 

So, Why Should You Care?

Consumers everywhere -- many of whom could very well be your customers or within your target audience -- are becoming more and more connected. As of January, about 4.917 billion of us are connected via mobile alone (up 5% from the previous year).

And as we, as humans, become more connected -- so do our surrounding lives and routines. How easy would it be for you to get through an average workday without your mobile device, for example? Personally, it almost seems impossible. It's all I use to make calls, get directions, and hail a car through a ride-sharing app when I need to get somewhere quickly. Plus, it's how I keep an eye on my pet, by way of a handy dog cam app. 

Chances are, I'm not alone in my dependence on connectivity. Many of your customers probably are, too. So, where does your brand fit in?

You might not think you have a product or service that, say, can be connected to the internet or to users via a digital network in the ways we described above. But when you consider that 30.7 billion devices are expected to be connected by 2020 (there were 15.4 billion in 2015), you may not be thinking ambitiously enough.

Source: Statista

Case in point: When beverage distribution company Diageo wanted to find a unique (and digital way) to connect sons and daughters to connect with their dads on Father's Day, the company connected 100,000 bottles of whiskey -- real, drink-filled, glass bottles -- to the internet. The reason? So that these 100,000 dads could connect to receive a personalized video message from their sons or daughters.

You have to wonder, if Diageo can turn a bottle of booze into a connected device, what can your brand do? (That campaign, by the way, resulted in a 72% increase in sales in the two weeks prior to Father's Day.)

If you're not sure where to begin, here are three steps to get started.

1) Pay attention to the technology available to you.

Recently, at its annual Developer Conference, Samsung introduced Project Ambience: a small dongle that can be plugged into home objects and devices -- like an everyday speaker, for example -- and turn them into "smart," connected devices.

Now, bear in mind that this technology is equipped only to work with Bixby, Samsung's voice assistant. But it's a start. In my humble opinion, Project Ambiance is one small step at the start of a long, productive road toward smart technology's full capabilities. Other manufacturers are working on similar initiatives (such as Baidu DuerOS and Amazon Alexa, which have created tools for developers to build these AI assistants into applications and products) -- eventually, and hopefully, we'll reach a point where technology is developed that can work with any number of voice assistants. 

For that reason, it's a good idea for marketers to keep their fingers on the pulse of resources like these and how they're evolving, so that when they become available for use within your field, you can be one of the first to utilize them.

2) Anticipate the problems you'll run into.

When you kick off any new campaign or initiative, there's always chance that you'll run into a challenge. Sometimes, they're unanticipated -- but whenever you can plan for contingencies, do it.

That's one reason why I love the data in the image below. Although it's from 2015, because IoT is still an evolving piece of technology for many marketers and brands, it's good to keep in mind as you embark on incorporating it into your own strategies. Have a look, and think about the ways you can preemptively solve these challenges.

Source: Business Insider

3) Start brainstorming, and look for inspiration in history.

One of the most important elements of staying ahead of the curve in marketing is -- if you'll excuse the cliche -- maintaining an open mind. Let's revisit the words I opened with: "Those of us who ignored [new technology] quickly fell behind the curve."

So, don't ignore it. Embrace it. Start thinking about the ways it can apply to what your business offers.

And if you're seeking inspiration, the Diageo example I used above is just one instance of how marketers have successfully used IoT. There's the ceiling fan company that use IoT to help customize its users' experiences with products. Or, have a look at the manufacturing automation company that uses connected, smart devices to reduce inventory cycles in plants.

In other words: There's still time to figure out where your brand fits in. But don't let it go to waste.

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