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Top 7 Trends in Social Media for Marketing Agencies in 2019

Ten years ago, you could’ve successfully marketed your clients’ products without social media. Today, there’s no chance.

Social media is the first place after Google where customers look for products, and, what’s even more important – brand image. 87% of consumers would purchase a product based on values, and the average revenue increase when a brand is presented consistently is 23%.

Even though we love our PPC campaigns, there’s nothing like social media to help the customers get to know your clients and their products. And because technology and customer priorities change from year to year, today we’re taking a look in the future.

Here’s what we can expect in 2019, and how you can use social media as a marketing agency to ensure your clients succeed.

1. The Rise of Social Shopping

Social shopping has become increasingly popular in 2018 and with Instagram’s new shop-on-the-gram features, it’ll become even bigger in 2019.

Users will now be able to find products in images and videos, save them to their collections, and find new products in the Explore section. Even though there have been talks of Instagram creating a separate app, there’s no reason.

Consumers of 2018 love shopping through social media. It comes pre-packed with referrals and comments from other people, and they can see their favorite influencers advocating the products.

In addition to Instagram (which is a visual platform), Facebook took after WeChat’s social retail example and is now working on features that will make it much easier for customers to shop without leaving the app.

Even though we may have to wait sometime before you can integrate your clients’ stores with Facebook, the social shopping trend can still be incredibly beneficial for your clients’ businesses.

Social shopping is fueled by referrals, and with social shopping on the rise, you should consider using satisfied customer testimonials in advertising. Social proof is very important to consumers of 2018, and it’ll encourage them to buy from your clients even more in 2019.

2. Micro-Influencers Driving Macro Sales

Influencers are no longer people; they’ve become walking, talking billboards in the last five years. Their followers (and your customers) quickly realized who actually provides value, and who sells products they don’t believe in.

Social media marketing in 2019 will be value and thought-driven, no doubt about it. And as far as word-of-mouth goes, micro-influencers are the channel you want to use.

They’re typically social media users who have between 1,000 and 20,000 followers and extremely high (real) engagement rates. Their community is tight-knit, which actually means a narrowed-down niche for your clients.

In their study, Mediahub realized that micro-influencers increased their marketing campaign engagement by 50%. And what’s even more interesting is that influencers with around 1,000 followers actually resulted in more success for the brands they worked with, generating 85% higher engagement than regular influencers (with over 100k followers).

Since the main motto behind marketing and shopping in 2018 and 2019 is: value, honesty, and convenience, micro-influencers fit right into that category.

If you want to optimize your clients’ campaigns (and reduce the spend on that area) in 2019 as a marketing agency, start working with micro-influencers.

3. Relevant, Interactive Content

Content marketing is here to stay, and it’s the number one way to drive sales through social media. After all, content strategies increase your clients’ ROI: they generate 4x more leads per $1000 within 36 months.

It’s also good for branding and customer communication. Consumers today won’t repeatedly buy from your clients’ brands if they don’t understand them.

So in 2019, make it your priority to include content into your marketing strategy – and not any kind of content. Create content that’s relevant instead of outdated, and increase engagement by making it interactive.

[Image-Source:Ion-Interactive,https://image.slidesharecdn.com/marchthoughtleadership-2-150326170354-conversion-gate01/95/balancing-your-interactive-content-priorities-3-638.jpg?cb=1427390261]

With the state of social media features today, it’s not hard to create interactive content.

Interactive content on Twitter:

• Polls
• Hashtags
• Questions
• Conversational video
• Partnerships and sponsorships
• Daily trends (e.g. #MondayMotivation)

Interactive content on Instagram:

• Questions
• Polls

• Shopping features
• Stories

• IGTV

Interactive content on Facebook:

• Polls
• Stories
• Facebook Live
• Messenger chatbots
• Quizzes

Interactive content on LinkedIn:

• Storytelling
• Quick, relevant status updates
• Questions as a driver for white papers
• Advice (how-to posts)

Consumers in 2019 won’t be happy if they can just observe your clients’ social media. They have to actively interact with it in order to find value, and ultimately make the purchasing decision.

It’s incredibly important to establish a content calendar that will help you constantly engage your clients’ customers. You don’t have to do it manually, as DrumUp offers content scheduling features (and much more).

4. Social Media Marketing Personalization

Accurate audience segmenting and targeting has been the number one marketing priority since the dawn of marketing itself. However, when it comes to personalization, it seems like a lot of brands are struggling with it.

The lack of personalization puts off consumers so much that 74% of them feel frustrated when content isn’t personalized. As a counter-point, marketers who use personalized experiences see a 20% increase in sales.

[Image-Source: Accenture, https://mms.businesswire.com/media/20161013005226/en/549456/5/Personalization_Survey_Graph_1.jpg]

What can you do for your clients as a marketing agency?

The first thing is obvious: gather data. For this, use social listening. Social listening will also help you curate content better, and create a content calendar that perfectly fits the customers’ interests.

DrumUp makes this really easy. Without it, you’d have to go through multiple feeds at once – and still risk not getting the right information. DrumUp’s algorithm will do that for you, and show you exactly what kind of content your audience needs.

The second thing you can do to personalize your marketing efforts is to understand the customers’ motivation for buying the product. This may seem simple on paper, which is exactly why a lot of marketing agencies haven’t had the appropriate amount of success in 2018.

Run an audience analysis and cross-reference it with your social media strategy. No matter which social media you’re using, engagement should be your number one priority. Segment audiences according to channels, and tailor your approach to their personal preferences.

Focus on personal interactions. Even though we’re all looking at screens, don’t take the human touch out of the equation. Facebook Messenger offers innovative chatbot features, Twitter has DMs, and nothing has ever been as effective as LinkedIn outreach.

Speaking of LinkedIn, LinkedIn Dynamic Ads were quite a revolution when the platform announced them. Their significance will grow in 2019, as they’re an incredible way to personalize the experience for your clients’ customers.

Personalizing your social media strategy won’t just help you get new customers; it will help you retain the existing ones, and generate more referrals than ever before.

5. Brand Awareness and Values

Marketing success is going to be very hard in 2019 without openly stating your client’s brand values. This will be the ultimate way to reach new heights of brand awareness, and create customer loyalty from the very first purchase (while also increasing the value of each purchase).

The goal of social media marketing in 2019 is to sell to customers who feel like your client’s brand is their friend.

While brands traditionally steered clear of stating opinions or standing up for values, this will become indispensable in 2019. While keeping ethics in mind, your brand should stand for similar values to those of your customers.

[Image-Source:-SproutSocial, https://www.marketingcharts.com/wp-content/uploads/2018/08/Sprout-Topics-Demonstrating-Brand-Transparency-on-Social-Aug2018.png]

Sponsorships and donations can go a long way when it comes to brand awareness. So does employee advocacy.

Additionally, you can also use user-generated content to show appreciation for your customers. Big brands frequently do this, on a smaller or bigger scale.

For example, hashtag competitions are a big favorite of brands like Nike. Their customers are encouraged to post their own content related to the brand, and then the brand page re-shares it. This can be especially useful for your clients if they’re in the B2B space as it gives the other side more exposure.

It’s no longer enough to talk about what your brand stands for. Action should be following it closely. Especially where customer prioritization is concerned.

6. AI-Powered Customer Service and Marketing

A huge part of user experience has been shaped by instant customer service which SaaS companies like ZenDesk started providing. It’s easier and more pleasant for customers, and it means a lot for the bottom line of your clients.

However, you can use the AI-powered customer service principles for your marketing efforts, as well.

We’ve previously touched on Facebook Messenger chatbots, but while they can be used to respond to customers’ queries, they can also be used for marketing.

For example, if you want to boost the customer response to your client’s marketing campaign, you can contact them directly with the help of chatbots, and present the idea in a more personable way.

Twitter DMs can go a long way if they’re not robotic, as well. If there’s a particular offer that would interest a segment of your customers, you can divide them with Twitter Lists, and message them.

Same goes for LinkedIn: InMail is still the best way to directly reach customers.

Social media marketing in 2019 is going to be big on doing things directly. And great AI tech is going to help you do it without manual work.

7. Content Marketing Will Be a Major Player in 2019 Marketing

You probably noticed that we’ve emphasized the importance of content. However, it’s still one of the main ways to reach (new) customers on social media.

It’s an excellent way of providing additional value, educating prospects, warming up marketing campaign leads, and ultimately, converting them to customers.

You can experiment with different forms and channels, but the more your content stimulates engagement, the better will your results be.

This can be a lot of work if you’re doing it on your own, so try out DrumUp. It takes care of everything for you – from scheduling to finding content to share.

So automate your marketing, and focus on the most important thing: making your client’s business thrive.

[Image-Source: https://mybigplunge.com/wp-content/uploads/2016/05/Infographics-Rise-Of-Social-Media-My-Big-Plunge.gif]

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Tips to Avoid Wasting your Content Curation Efforts

Nothing has improved promotion and customer relationships as much as content marketing.

Businesses everywhere use content (blogs, social media posts, and other formats) to educate their customers, and improve their products.

But while we are talking about content, which generates 3 times as many leads as traditional marketing, we’re often forgetting one key category: content curation.

Marketing teams can’t handle producing all content on their own, and aggregating and sharing third-party content results in significant boosts to customer satisfaction.

Content curation also helps with:

• Building authority
• Improving brand awareness
• Fostering B2C communication
• Innovation

Just because you’re “borrowing” content doesn’t mean it can’t help you increase your ROI.

Here’s what you can do to personalize your content curation efforts:

1) Add personal notes instead of only sharing links

Link sharing is the number one way to curate content.

However, if you really want to improve your content curation, add a few personal notes.

While you can quote a sentence or briefly describe what the article is about, your real goal should be to provide perspective on why it matters.

There’s a lot of content being published every day, and it’s becoming impossible for users and potential customers to keep track of everything.

If you really want to establish your business as the industry authority, explain why the content you’ve selected matters to your customers.

2) Monitor trends and curate content accordingly

Evergreen content always works, but trends are just as important.

79% of marketers use social media to find content for their strategy exactly because they want to stay on top of trends.

And if your potential customers see news from you first, they’ll develop loyalty faster.

It also gives you the opportunity to establish yourself as a credible resource they can rely on when they want to get the latest information on the state of industry.

3) Ask

If you want to personalize your content curation efforts, start posing questions.

This can be as simple as offering commentary on a topic your audience is interested in, and asking for their opinion.

Not only will this give you an additional item in your content calendar, but it will also show your customers that you value their input. Today, when customers decide which brands they’ll be loyal to, they pay attention to personalization and the business’ image.

Image source: freemansocialmedia.com

Moving forward you can even use the feedback your followers gave you for your content curation efforts, and let it shape your strategy.

4) Connect the curated content to your business

The best content strategy mixes combine directly promotional content with content curation.

However, there’s no reason your curated content can’t be promotional, as well.

Connect the borrowed content you’re sharing to your business.

For example, if you have a customer relationship management software, you may share statistics such as: “87% of businesses use cloud-based CRM systems.”

In order to personalize it, you can connect it to your business by showing how you make cloud-based systems easy for everyone involved.

If you’re sharing an article on industry innovation that you’ve been implementing, why not mention that?

Even though the point of content marketing is to educate your customers before turning them into buyers (increasing the retention rate in the process), there’s no reason not to give credit where credit is due.

5) Include your users (user-generated content)

Users love collaborating with businesses they trust.

Even though the usual content curation procedure includes sourcing articles and re-sharing them on social media, one of the best ways to personalize your content curation strategy is by including your users.

It can also help you acquire more new users, as 76% of people trust content made by individuals more than by brands.

For example, IBM often uses user-generated content as a part of their content curation strategy.

Source: IBM’s Instagram profile

This works especially well because IBM isn’t a photogenic business, so they’re focusing on showing the people behind the work.

And users appreciate being a part of the business’ strategy.

6) Contrast & compare

If you’re focusing on trends, don’t forget to look back every once in a while.

News travels fast, and we consume it faster today than ever, so retrospective and comparison can be a good way to capture attention – even if you’re using borrowed content.

You can:

• Analyze different points of view
• Juxtapose developments in your industry 10 years ago with the current developments
• Share your personal observations

 This all gives you more authority in customers’ eyes, as you show that you’re not just staying informed about new developments – you are also noticing how the industry has changed, and using that insight to innovate it even more.

Image source: http://www.wordstream.com/blog/ws/2015/01/13/infographic-templates

Infographics work especially well, and they get 650% higher engagement than text-only posts.

7) Curate according to audience segments and channels

Some users love LinkedIn, while others swear by Facebook.

You should know how to use both, especially if significant portions of your (potential) audience are using them.

However, that doesn’t mean that you can use same content and simply re-share it to different channels.

Instead, consider making two separate strategies and measuring and tracking user engagement.

The key factors to look at are:

• Popular types of consumed content
• Audience interests
• Channel purpose

In our Facebook and LinkedIn example, you would be looking at:

1) Types of content:

Facebook – Posts, images and videos

LinkedIn – Status updates and blog posts

2) Audience interests:

Facebook – Heartwarming content that builds relationships, and doesn’t drive immediate sales

LinkedIn – Professional development

3) Channel purpose:

Facebook – Relationship-building

LinkedIn – Immediate sales (as a means of obtaining competitive advantage)

Certain audience segments will naturally gravitate towards one channel or the other, so it’s important to understand which channel they use – and how they use it.

8) Empower partners and customers

Most customers want brands to sound like people, not businesses. And while that can seem tricky while keeping your revenue in mind, it’s important to show the human side (just like IBM does).

Image Source: Marketing Week

One of the best ways to personalize content curation is by empowering your partners and your customers.

For example, if your business partners recently launched a new feature, or offer a feature complimentary to your business, you can share it. It not only creates very positive brand image, but it also provides your customers with additional value.

You can use the same tactic to empower your customers, as well.

User-generated content is one way of using it for content curation, but you can also include your customers in surveys and case studies.

Tools for personalizing content curation

Monitoring trends in order to personalize content curation can take a lot of time. A lot of marketers use a combination of RSS feeds, Twitter lists, and a plethora of other sources.

However, marketers who want to save their time use DrumUp.

DrumUp does your content source research for you. There’s no need to spend hours finding information your customers will appreciate. Our algorithms recommend the best stories.

You can also cut your content curation management time to a bare minimum after setting up a workflow and periodically reviewing it.

And while personalizing content curation is a great way to improve your overall content strategy, it’s important to use the right tools.

With them, you can focus on what matters: your customers, and content that brings results.

“Theory by Simon Sinek” | Image by themarketingsage.com

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What Should You Post on Social Media for Your Startup?

The best news about starting-up in today’s digital landscape is that you grow at practically no cost. All you need is the right idea, at the right time and to be at the right place at the right time. Today’s army of social media bloggers and micro-bloggers are constantly looking for exciting things to post, and you can be the subject of their social media conversations. But the first things you should think about are employing a social media management tool and building a smart social media marketing strategy. While building a social media strategy, here are the kinds of questions that you should ask yourself.
Who are you trying to reach?
What are the characteristics of these people? What drives them? What concerns them?
Where do they live?
What gender, economic level, education level do they belong to?
Are they homeowners or renters? Students or working professionals?
Do they play football? Are they bikers? Do they attend music concerts regularly?
Once you know exactly who you’re targeting, you will know exactly what to post. Here are 12 types of content that you should post on social media for your startup.

1. Humorous content

Funny always works. If you can make your audience laugh, they’ll want to know who you are and what you do. It’s natural to be curious about someone who surprises or entertains you. So make your audience laugh. You get extra brownie points for sharing humorous content that’s directly related to your brand, so your audience will both be entertained and made to think about your brand. Here’s an example of that strategy in play on Tinder’s vintage #Tinder post.

The reference to your brand could also be more subtle and playful, like how Birddogs does it. Look at how they’ve showcased their product (men’s shorts) in your face in such a bold yet charming manner.

Another alternative is one where you simply post a “joke of the day” or “meme of the day” by curating content from other sources. Remember to always provide necessary attribution when curating/sharing content.

2. Your product/service updates

What are the latest features on your product? What services have you restructured or added to your business? Both your customers and social media fans eagerly await new and exciting offerings that can make a difference to their lives. And that’s how you must portray your latest updates – as novel solutions to real problems. Your feature/service update in itself could be a powerful social media marketing strategy when designed and timed right. Consider, for instance, Slack’s latest emoji tweaks in the spirit of the FIFA World Cup.

How you present products and features matters. Getting presentation right requires a certain seamless coordination between your product development and social media marketing teams. Microsoft CEO, Satya Nadella, has stressed the importance of interdepartmental collaboration in his book “Hit Refresh”, supporting the suggestion with his own examples and experiments. In 2015, Satya Nadella was spotted using an iPhone at Salesforce’s Dreamforce conference, where he introduced his audience to the iPhone Pro – an iPhone that supports all Microsoft applications. This partnership was unexpected by welcome by the press and customers, making Nadella’s bold presentation an instant hit. Try and plan all your business activities with marketing in mind. You’ll see that it will pay off, big time.
No update is too small to share. Even design changes can make for great social media posts if you design them to be so.

3. Success stories

Just landed a well-known client? Get them onboard with your marketing. Request their permission to construct a case-study or success story using their experience with you. More often than not, clients are excited about such an opportunity considering it free press, but they usually have concerns about the safety of their confidential information. Address their worries by disclosing your marketing plan in detail, leaving no room for ambiguity. When designing your client success stories, try and get creative. Do a video case-study or success story. Conduct an interview. Keep in mind what your social media audience would want to see.

Even if you’re not B2B, you can have customer success stories of sorts. Look at clothing retailer ModCloth’s #MarriedinModCloth social media initiative. It features a brilliant collection of photographs of customers who picked ModCloth for their wedding boutique. Few strategies work as well as social proof does on social media. Enable social media fans to envision working with you or using your products.
Success stories could also entail your company’s success stories. Just got featured on a predominant publication? Share your pride and happiness with your social media audience. Just employed new interns? Introduce them to your social media audience. People love seeing the faces and minds behind any brand.

4. Customers’ opinions

People are more likely to trust the words of other people, much like themselves. And trust is an important factor for startups, especially those that are new in the market or selling novel concepts or products. For instance, Tesla, despite the overwhelmingly positive press, has always faced issues in actually selling their vehicles. This amusing review that they retweeted could be influential in convincing other potential buyers.

Sharing the opinions of happy clients emphasizes on the fact that you’re capable of taking care of clients and fulfil their needs. But it’s also equally important to find and respond to negative experiences from clients. Every negative comment that you leave unattended is a sign of your brand’s indifference to customer feedback. The great news is that negative feedback can be an opportunity to build trust with your existing and future customers.

Observe how SizzorS salon has responded to one of their customers. It’s important to be respectful while addressing your customer’s queries in the most detailed and specific way possible.

5. Tips & news for your industry

People generally appreciate updates related to their industry, because they want to stay up to date. By providing them with such news, you can become the go-to source for news and tips in the industry. Many startups invest a lot of money in having content marketers create high-quality industry related content so it can help them get search engine and social media traffic. Instead of creating 100% of your content, you can curate top-class content that has already been created. For instance MYXYTY, an internet security solutions company, often shares news and updates related to internet security in a way that appeals to their social media followers.

If you can’t spend enough time manually curating this type of content, you could curate it using a content curation app such as DrumUp. Curate relevant content on DrumUp by setting-up keywords and RSS feeds of your favorite content sources. The content you share can be anything – useful tips, major discoveries, changes in an important law – you know your industry best. Share whatever your audience would like to follow.
When sharing, if you are the first to share and attribute the source using @mentions and #tags, you are likely to benefit from the resulting exposure. DrumUp helps you execute all of this.

6. Data & insights

Data and insights are another great form of social media content to consider sharing. Data and insights are particularly nice when shared in a visual format – as graphs or infographics. They’re not very hard to create either. With the graphics editing apps available in the market today, you can easily turn research and surveys into graphical offerings for your social media audience. Even if you don’t turn it into a graph, you could use the stat to create a compelling headliner connected to your brand.

Check out, for instance, this post that Uber shared in May this year. It gives Uber users in those cities a powerful reason to consider using the service permanently instead of buying a car. Uber’s popular for sharing really interesting stats collected vis Uber rides with their social media fans.
Explore different areas in which you collect data and can turn them into interesting and engaging social media posts. Then, use them wisely.
Alternatively, you could conduct research on areas that interest your target audience and create graphs and insights that can assist them.

7. Brand mentions in media, articles etc.

“Trust is a key enabler for economic value creation,” says Philipp Kristian Diekhoner, a German entrepreneur from Singapore. And to build trust, you need to carefully design social media content that can support those goals. Brand mentions in trusted media and publications are an excellent way to build trust with the cross-section of your target audience and readers of that publication. You may also share interviews that your company’s executives participate in to establish the knowledge and expertise of your leadership and management.

It pays to mention the publication and author when they mention you, just to build relationships with journalists and publications in your industry. When creating your own blog and social media posts, you could feature these journalists and their work in turn. You could also make room for top industry websites, magazines and news agencies in your content to catch their attention.
Finally, you could design and promote PR stunts to get covered by various publications. However, ensure that it’s genuine and in tune with your brand. To celebrate Pride month, Tinder turned their office multicolored to support the Pride movement.

8. Behind the scenes content

With people as the face of your brand, your target audience is likely to connect with you more. Your target groups are also more likely to trust you when you transparently share the process or functioning of your business with them. That’s why it’s important for you to share behind the scenes content with your social media fans. So, what qualifies as behind the scenes content? A photo of you or your team at work, preparation for an event, preprocessing of your product, a photograph of your company at an offsite event are all great examples of behind the scenes content.

Here’s a particularly cute photograph of a company’s latest recruit, Piki, the so called VP of motivation. The best part about behind the scenes content is that it allows you room to share yours and your brand’s personality. So you can share whatever’s on your mind, unless it’s offensive to someone’s sentiments.
The more transparent and free-flowing your content is, the more likely your audience is to connect with it.
Note: This post will be updated to include more types of social media content for you to post for your startup. Please watch this space for more.

Feature image via Freepik.com 



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